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CallSentinel - Conversation Intelligence

Dedicated Database

Know Every Call. Coach Every Rep. Close More Deals.

Stop guessing how your sales and support calls are going. CallSentinel uses AI to automatically transcribe, score, and analyze every conversation — giving you instant visibility into agent performance, compliance gaps, and revenue opportunities you are missing today.

  • AI transcription with speaker diarization — know who said what
  • Automatic call scoring for sentiment, compliance & objection handling
  • Agent performance leaderboards and coaching alerts
  • Custom analysis rules tailored to your business
  • Deep-dive analysis on any call with one click
  • Works with any call recording — upload or integrate
$18 /month

or $180/year (save ~17%)

Start Free Trial Request Demo
No Credit Card Required | Setup in 2 Minutes | Cancel Anytime
100%
Call Coverage
< 5 min
Analysis Time
70%+
Cost Savings vs Manual QA
24/7
Always Analyzing
Quick & Easy

Get Started in 3 Simple Steps

No technical knowledge needed. If you can use a phone, you can use IOSnack CallSentinel - Conversation Intelligence.

1

Upload Your Calls

Drag and drop call recordings — single or batch. Supports MP3, WAV, M4A and more. Processing begins automatically.

2

AI Analyzes Everything

Our AI engine transcribes, identifies speakers, scores quality, checks compliance, and detects sentiment — all in minutes.

3

Get Actionable Insights

Review scores on your dashboard, coach underperformers with specific feedback, and track improvement over time. Deep-dive into any call with one click.

See It in Action

Screenshots & Preview

Here's what you'll get — a clean, intuitive interface designed for speed.

CallSentinel Dashboard - Call intelligence overview

Intelligence Dashboard

  • Total calls analyzed, average scores & trends
  • Daily call volume and quality trends
  • Compliance alerts and coaching flags
  • Quick access to recent calls needing attention
CallSentinel Call Detail - Full transcript and analysis

Call Detail & Transcript

  • Full transcript with speaker labels and timestamps
  • AI quality score with category breakdown
  • Sentiment analysis throughout the conversation
  • Deep analysis button for granular AI insights
CallSentinel Agent Leaderboard - Performance rankings

Agent Performance Leaderboard

  • Ranked agents by quality score
  • Compare performance across your entire team
  • Track improvement over time per agent
  • Identify coaching needs before they become problems
CallSentinel Projects - Organize calls by campaign or team

Project Organization

  • Group calls by campaign, team, or department
  • Custom scoring rules per project
  • Compliance templates for regulated industries
  • Per-project analytics and reporting
CallSentinel Upload - Drag and drop call recordings

Easy Call Upload

  • Drag-and-drop single or batch call recordings
  • AI processing starts automatically after upload
  • Results ready in minutes, not hours
  • Supports MP3, WAV, M4A and more
CallSentinel Deep Analysis - AI-powered call insights

AI Deep Analysis

  • Granular AI analysis beyond the initial score
  • Key topics, objections, and action items extracted
  • What the agent did well and areas to improve
  • Specific coaching recommendations
CallSentinel Agents - Manage your team

Agent Management

  • Add and manage your team easily
  • Individual agent performance metrics
  • Call history and quality trends per agent
  • Compliance tracking per agent
CallSentinel Billing - Usage tracking and ROI calculator

Billing & ROI Calculator

  • Transparent credit-based billing
  • Built-in ROI calculator shows your savings
  • See exactly how much you save vs manual QA
  • Usage breakdown by project and agent
Everything You Need

Complete Feature List

Every feature built to help your business run faster and smarter.

AI Transcription & Diarization

  • Automatic speech-to-text for every call
  • Speaker diarization — know who said what
  • Timestamp-accurate transcripts
  • Support for multiple audio formats (MP3, WAV, M4A)
  • Batch upload for processing multiple calls at once

AI Scoring & Analysis

  • Automatic quality scoring on every call
  • Sentiment analysis throughout the conversation
  • Compliance and script adherence checking
  • Objection handling detection
  • Custom scoring rules per project
  • Deep analysis for granular AI insights on demand

Agent Performance Management

  • Agent leaderboard ranked by quality scores
  • Individual agent performance dashboards
  • Coaching alerts when scores drop below threshold
  • Performance trend tracking over time
  • Team comparison analytics

Projects & Organization

  • Organize calls into projects by team or campaign
  • Custom analysis rules per project
  • Compliance templates for regulated industries
  • Per-project analytics and reporting
  • Smart archive — soft-delete projects with call history

Dashboard & Analytics

  • Real-time dashboard with call volume and quality trends
  • Compliance alert feed
  • Daily, weekly, and monthly trend analysis
  • Export-ready reports
  • Filter by agent, project, date range, and score

Billing & Usage

  • Transparent credit-based billing — pay for what you use
  • Built-in ROI calculator comparing AI vs human analysts
  • Monthly credit allocation with rollover visibility
  • Usage breakdown by project and agent
  • Storage tracking for call recordings

Enterprise Security

  • Enterprise-grade data isolation — your data is completely separate
  • Single sign-on from your IoSnack dashboard
  • Role-based access control
  • Secure cloud storage for all recordings and transcripts
  • Full audit trail of all actions

Proprietary AI Engine

  • Built-in redundancy — always available, always analyzing
  • Proprietary analysis engine tuned for call intelligence
  • Configurable analysis depth per project
  • Continuous improvement as more calls are processed
  • Continuously improving accuracy with every call processed
Built for Your Industry

Who Is This For?

One CallSentinel - Conversation Intelligence, multiple industries — with features tailored to each.

Sales Teams

Know which reps are closing and which are losing deals. Automatically score every sales call for objection handling, upsell opportunities, and closing technique.

Outbound sales teams inbound lead qualification B2B sales organizations real estate agents

Customer Support Centers

Ensure every support call meets your quality standards. Detect frustrated customers, compliance violations, and coaching opportunities before they become problems.

Help desks technical support telecom support insurance claims

Compliance & Quality Assurance

Replace manual call sampling with 100% coverage. Every call is scored against your compliance rules automatically — no more spot-checking 5% of calls.

Financial services healthcare insurance regulated industries

Training & Coaching

Accelerate new hire ramp-up and ongoing coaching. AI identifies exactly what each agent needs to improve and surfaces the best calls as training examples.

New hire onboarding team leads sales managers quality assurance teams
See the Difference

How We Compare

See why IOSnack gives you more for less.

Feature CallSentinel AI Manual QA / Spreadsheets
100% Call Coverage
AI Transcription with Speaker Labels
Automatic Quality Scoring
Real-time Agent Leaderboard
Sentiment Analysis
Compliance Checking Partial
Custom Scoring Rules
Deep AI Analysis on Demand
Coaching Recommendations
Instant Results (Minutes)
Works 24/7 Without Hiring
Cost per Call Analysis $5 - $15
Scales to 1000+ Calls/Day
Objective & Consistent Scoring
ROI Calculator Built-in
ROI Calculator

See How Much You'll Save

Drag the slider to match your daily call volume and instantly see the cost difference between human QA analysts and CallSentinel AI.

50
10 calls/day 250 calls/day 500 calls/day
OLD WAY

Human QA Analysts

Manual call review

Analysts needed 1
Avg salary/analyst $1,500/mo
Calls reviewed/day ~20 per analyst
Coverage 5-15% of calls
Monthly Cost $4,167
SMART WAY

CallSentinel AI

Automated call intelligence

AI analysts needed 0 humans
Approx credits/call ~3 credits
Processing speed Minutes, not days
Coverage 100% of calls
Est. Monthly Cost $49
$4,118
Monthly Savings
99%
Cost Reduction
125 hrs
Hours Saved/Month
100%
Call Coverage

* Salary estimates based on your region's average QA analyst compensation. ~20 calls reviewed per analyst per day. Actual savings depend on your plan and call volume.

Optional Add-ons

Extend your CallSentinel - Conversation Intelligence with powerful add-on features.

25 Extra Agents

Add 25 additional agent profiles for performance tracking and analytics.

+$4 /month

Webhook Integration

Push call analysis results to external systems via HMAC-signed webhooks. Integrate with your CRM, Slack, or custom dashboards.

+$4 /month

API Access

Programmatic access via REST API with HMAC-SHA256 authenticated API keys. Upload calls, fetch results, and integrate with your pipeline.

+$5 /month

WhatsApp Coaching Alerts

Send automated coaching tips and performance alerts to agents via WhatsApp after each call analysis.

+$5 /month

Advanced Analytics & Reports

Deep analytics with trend analysis, team comparisons, compliance heatmaps, exportable reports, and scheduled email digests.

+$7 /month

Custom Analysis Rules

Create custom call analysis rules tailored to your business. Define scoring criteria, compliance checks, and coaching triggers beyond the 12 built-in defaults.

+$7 /month

GDPR & Data Compliance

Advanced PII redaction, data retention policies, agent data export/deletion (right to be forgotten), and compliance audit logs.

+$7 /month

Dedicated Database (Enterprise)

Your own dedicated database instance with full isolation. Essential for enterprises with sensitive call recordings, regulatory compliance, and high-volume processing requirements.

+$36 /month

1,500 Extra Credits/Month

Add 1,500 extra credits per month. Stackable — purchase multiple times to increase your monthly credit limit.

+$80 /month
Customer Stories

Trusted by Pakistani Businesses

See what our customers say about running their businesses with IOSnack CallSentinel - Conversation Intelligence.

"We used to manually review maybe 10 calls a week. Now CallSentinel analyzes every single call automatically. We found coaching opportunities we were completely missing and our close rate went up 23% in two months."

A
Ahmed R.
Sales Director · Karachi
Real Estate

"Compliance checking used to take our QA team 3 full days every week. CallSentinel does it in real-time for every call. We reassigned two QA staff to more strategic work and actually improved our compliance scores."

S
Sarah K.
QA Manager · Lahore
Financial Services

"The agent leaderboard changed the culture of our support team. Reps started competing on quality scores and our customer satisfaction jumped from 3.4 to 4.6 stars in one quarter."

O
Omar F.
Call Center Manager · Dubai
E-commerce

"The ROI calculator was not lying — we are saving over 70% compared to our old manual QA process. And the analysis quality is far more consistent than human reviewers ever were."

F
Fatima N.
VP Operations · Riyadh
Telecommunications

CallSentinel - Conversation Intelligence FAQ

Common questions about CallSentinel - Conversation Intelligence.

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